Faulty accommodation has left students dissatisfied as the number of repair complaints are revealed.
A UNIfied Freedom of Information request revealed that St George’s residents reported the highest number of faults during Fresher’s week than any other housing across the city.
New and existing students moved into their new university accommodation on Saturday 15th September, and only a week an excessive number of faults were reported.
Between September 15th-22nd, the university’s Repairs Team received emails, phone calls and reports in person from students across all accommodation, reporting a total of 511 problems with their housing.
It was also found that 172 faults took one day to fix, 63 problems took up to four days to repair and 36 took up to a week, however 114 repairs are still yet to be made.
Altogether over the first seven days, 1460 individuals moved into housing across the city, and on average every student reported almost three faults each.
In a statement CCCU said: ‘The University and its facilities teams take great care to ensure that our students living in our accommodation are comfortable and safe.
‘Prior to every student moving into their accommodation our housekeeping team service the rooms and report any faults they see, but sometimes a fault will not become apparent until a student has moved in and the facilities are used.
‘We have also linked the room inventory form that students complete when they move into their accommodation at the start of the academic year, to the fault reporting system, so now any issues written on the form, minor or major, will automatically be reported as a fault and acted upon.
‘Sometimes a fault will not become apparent until a student has moved in.’
‘During the summer we also trained our security caretakers to be able to resolve minor faults or lower level repairs so our response time for acting upon these type of faults are quicker.
‘The University also invests in a rolling refurbishment and refresh programme of works every academic year across our accommodation. Over the last three years Vernon Court, the University houses, Lanfranc and Pin Hill were refurbished and refreshed as part of this continuous programme.
‘The University does not make any profit from the rental of the accommodation.’
After launching a poll, asking students the questions ‘Is the quality of CCCU accommodation worth what you are paying?’ the outcome was immense.
The poll saw 255 students answering this question and only 32.5% or 83 people, thought that the accommodation was worth the rent price. Furthermore, double the number of students thought that they were paying too much for the quality of their housing, with 67.5% or 172 students answering ‘No’.
This begs the question ‘does the university even check the rooms before renting out to another student?’
We spoke to a number of students about their accommodation problems.
Former Pin Hill local, Nadia Volpe, was amazed by the standard in her first-year living-quarters.
The CCCU alumni described her experience as ‘extremely disappointing’, continuing to say: “There were marks and chippings in furniture. Plus marks on walls and dents in the sloped ceilings. It was so old-fashioned, what a joke.
Either seriously lower the prices, because it’s terrible, or get renovations to do some proper work on the older places and make it worth the money.”
Disgruntled resident of Vernon Place, Jasmin Jackson, is disgusted at the state her bathroom was left in.
Jasmin says that she will pay in total £5,043 for her room this year, however was left with a blocked toilet from previous residents.
“It’s been blocked before I moved in and it’s still blocked now. Not what you want to see when you move in.”
Charlotte Bryant is a first year and currently living in Parham Road, she said she was disgusted at the problems she found.
The washing machine was “caked on grime” that “stank of mould and damp”. The student resorted to cleaning it herself, but was unable to remove all of the filth that had been ingrained.
Dead flies, filthy washing machines, broken lights and hobs not labelled with settings have made Charlotte feel upset with the quality of her accommodation: “It would have been nice for it to at least be clean and everything working.”
“It was musty, but overwhelmingly so – rotting.”
“People have just been buying new stuff, like kettles and irons because they don’t work and aren’t getting replaced.
The Parham Road resident said it was a ‘shame’ as so much was “wrong and when everyone is paying out so much money.
She reported that a repairs man had attempted to fix a hanging door in her flat, but left a bodge-job of screws and allegedly said, “That will do for now.”